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The Patient-Centered Medical Home & You: Frequently Asked Questions (FAQ) for Patients and Families
Frequently asked questions
General Questions
We have a multidisciplinary clinical team that includes physicians, nurse practitioners, and physician assistants, all experienced in delivering comprehensive in-home medical care.
We provide house-call medical services across multiple counties throughout Florida and Ohio; coverage varies slightly by region, and we can confirm service availability by ZIP code.
We accept most major insurance plans, including Medicare and Medicare Advantage; our services are not private-pay unless a patient is uninsured or the plan is out-of-network.
We care for adult patients of all ages, with a focus on individuals who are homebound or have conditions that make traveling to a traditional office difficult.
Yes. When labs or diagnostics are ordered, we coordinate mobile services to come directly to the patient’s home.
We are an independent medical practice, but we maintain collaborative relationships with local hospitals and specialists to ensure coordinated care.
The assigned provider depends on the patient’s location and clinical needs; once scheduled, we will share the name and credentials of the clinician who will be caring for them.
Once we complete the intake process and verify insurance, we schedule the first visit as soon as possible based on provider availability in the patient’s area.
Frequency varies based on clinical need, but most patients are seen every 4–12 weeks, with additional visits scheduled as medically necessary.
You can call our office directly, and we will make every effort to provide a same-day or next-day urgent visit depending on provider availability in your area.
Costs depend on the patient’s insurance plan; standard deductibles, copays, and coinsurance apply just as they would in a traditional medical office.
Our main administrative office is in New Port Richey, Florida, and our clinical teams operate throughout the regions we serve.
For patient safety and privacy, providers do not give out personal phone numbers; all communication goes through our main office so we can triage and support your needs promptly.
Mobile Physician Services has been providing in-home medical care for over 18 years.
Yes. Patients and caregivers have access to our secure online portal through Athena Health to view records, message our team, and manage appointments.
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