Question 1

Are your providers doctors, nurse practitioners, or physician assistants?

Accepted Answer

We have a multidisciplinary clinical team that includes physicians, nurse practitioners, and physician assistants, all experienced in delivering comprehensive in-home medical care.

Question 2

What areas do you serve?

Accepted Answer

We provide house-call medical services across multiple counties throughout Florida and Ohio; coverage varies slightly by region, and we can confirm service availability by ZIP code.

Question 3

Do you accept insurance or is this a private-pay service?

Accepted Answer

We accept most major insurance plans, including Medicare and Medicare Advantage; our services are not private-pay unless a patient is uninsured or the plan is out-of-network.

Question 4

Is there an age requirement to be a patient in your practice?

Accepted Answer

We care for adult patients of all ages, with a focus on individuals who are homebound or have conditions that make traveling to a traditional office difficult.

Question 5

When your physicians order labs, are they coordinated as a mobile service too?

Accepted Answer

Yes. When labs or diagnostics are ordered, we coordinate mobile services to come directly to the patient’s home.

Question 6

Are you affiliated with hospitals in the area?

Accepted Answer

We are an independent medical practice, but we maintain collaborative relationships with local hospitals and specialists to ensure coordinated care.

Question 7

Who will the provider/doctor be?

Accepted Answer

The assigned provider depends on the patient’s location and clinical needs; once scheduled, we will share the name and credentials of the clinician who will be caring for them.

Question 8

When will the patient be seen?

Accepted Answer

Once we complete the intake process and verify insurance, we schedule the first visit as soon as possible based on provider availability in the patient’s area.

Question 9

How often will the patient be seen by the provider?

Accepted Answer

Frequency varies based on clinical need, but most patients are seen every 4–12 weeks, with additional visits scheduled as medically necessary.

Question 10

What do I do if I become sick and need an appointment urgently?

Accepted Answer

You can call our office directly, and we will make every effort to provide a same-day or next-day urgent visit depending on provider availability in your area.

Question 11

How much will the patient pay for your service?

Accepted Answer

Costs depend on the patient’s insurance plan; standard deductibles, copays, and coinsurance apply just as they would in a traditional medical office.

Question 12

Where is your office located?

Accepted Answer

Our main administrative office is in New Port Richey, Florida, and our clinical teams operate throughout the regions we serve.

Question 13

Can I have the doctor’s phone number?

Accepted Answer

For patient safety and privacy, providers do not give out personal phone numbers; all communication goes through our main office so we can triage and support your needs promptly.

Question 14

How long have you been in business?

Accepted Answer

Mobile Physician Services has been providing in-home medical care for over 18 years.

Question 15

Do you have a portal?

Accepted Answer

Yes. Patients and caregivers have access to our secure online portal through Athena Health to view records, message our team, and manage appointments.

The Patient-Centered Medical Home & You: Frequently Asked Questions (FAQ) for Patients and Families

Frequently asked questions